Last updated: May 29, 2025

At Cherokee Creek Farm, we understand that circumstances can change, and we strive to be fair and transparent about our refund policies. Please read this policy carefully before booking our services. Please also look through our Event Insurance page for information on getting insured for venue rental mishaps and/or cancellations.

EVENT INSURANCE

1. Overview

This Refunds Policy applies to all services provided by Cherokee Creek Farm, including:

Event venue rentals
Wedding ceremonies and receptions
Corporate retreats and meetings
Birthday parties and celebrations
Memorial and remembrance services
Event planning and coordination services

2. Deposit Policy

2.1 Non-Refundable Deposits

All booking deposits are non-refundable
Deposits secure your event date and cover administrative costs
Typical deposit amount: [PERCENTAGE]% of total event cost
Deposits may be transferred to a new date subject to availability and transfer fees

2.2 Deposit Transfer Options

If you need to change your event date:

Transfer Fee: $[AMOUNT] administrative fee applies
Availability: New date must be available and within [TIME PERIOD] of original date
Price Difference: Any price increase for new date must be paid
Timeline: Transfer requests must be made at least [NUMBER] days in advance

3. Event Cancellation Refunds

3.1 Client-Initiated Cancellations

More than 12 months before event:

Deposit: Non-refundable
Additional payments: 90% refund

6-12 months before event:

Deposit: Non-refundable
Additional payments: 75% refund

3-6 months before event:

Deposit: Non-refundable
Additional payments: 50% refund

1-3 months before event:

Deposit: Non-refundable
Additional payments: 25% refund

Less than 30 days before event:

Deposit: Non-refundable
Additional payments: No refund

Less than 7 days before event:

No refunds on any payments

3.2 Refund Processing

Refunds are processed within 14 business days of approved cancellation
Refunds are issued to the original payment method
Processing fees may be deducted from refund amount
All refund requests must be submitted in writing

4. Weather-Related Cancellations

4.1 Severe Weather Events

For outdoor events cancelled due to severe weather:

24+ hours notice: Full refund or free rescheduling
Less than 24 hours: 50% refund or free rescheduling
Day of event: No refund, but free rescheduling within 12 months

4.2 Weather Policy Details

Severe weather includes: thunderstorms with lightning, tornadoes, ice storms, snow exceeding 3 inches
Light rain or overcast conditions do not qualify for weather cancellations
Indoor backup options may be available for additional fee
Weather decisions are made by Cherokee Creek Farm management for safety reasons

5. Force Majeure and Emergency Situations

5.1 Circumstances Beyond Our Control

Full refunds are provided when events cannot proceed due to:

Natural disasters (floods, earthquakes, severe storms)
Government mandates or health emergencies
Utility failures affecting venue operations
Acts of terrorism or civil unrest
Venue damage making facility unusable

5.2 COVID-19 and Health Emergencies

Government-mandated closures: Full refund or free rescheduling
Guest count restrictions: Partial refund based on reduced capacity
Client health concerns: Standard cancellation policy applies
Vendor unavailability due to health issues: Full refund of affected services

6. Vendor and Third-Party Service Refunds

6.1 Our Responsibility

Cherokee Creek Farm refunds only apply to our direct services
We are not responsible for third-party vendor refunds
Clients must contact vendors directly for their refund policies
We will provide documentation to support vendor refund requests when possible

6.2 Coordination Services

For event planning services:

Planning fees are refundable according to our standard cancellation schedule
Vendor deposits arranged through us are subject to individual vendor policies
Administrative fees for vendor coordination are non-refundable after work begins

7. Partial Event Changes

7.1 Guest Count Reductions

Reductions of 10% or less: No refund, no penalty
Reductions of 11-25%: Partial refund of variable costs (catering, rentals)
Reductions of 26-50%: Partial refund minus 20% administrative fee
Reductions over 50%: Treated as event downsizing, subject to new contract

7.2 Service Modifications

Removing services 30+ days before event: 75% refund of removed items
Removing services 7-30 days before event: 50% refund of removed items
Removing services less than 7 days: No refund

8. No-Show Policy

8.1 Event No-Shows

If you fail to appear for your scheduled event without prior notice:

No refunds on any payments made
Facility rental fees are forfeited
Additional charges may apply for unused vendor services

8.2 Consultation No-Shows

Initial consultation no-shows: No penalty
Subsequent missed appointments: $50 fee for future appointments
Planning session no-shows: Rescheduling fee applies

9. Special Circumstances

9.1 Medical Emergencies

In case of serious illness or medical emergency affecting the primary event host:

Medical documentation required
Case-by-case review for refund consideration
Transfer to new date preferred when possible
Compassionate consideration for family emergencies

9.2 Military Deployment

Active military personnel receiving deployment orders:

Full documentation required
Full refund or free transfer to new date
Spouse may continue with event planning if desired
Special consideration for overseas assignments

10. Dispute Resolution

10.1 Refund Disputes

If you disagree with a refund decision:

Submit written appeal within 30 days
Include supporting documentation
We will review and respond within 14 business days
Final decisions may be appealed through mediation

10.2 Processing Disputes

Payment processing disputes should be directed to your credit card company
We will provide necessary documentation for dispute resolution
Chargebacks may result in additional fees

11. Refund Exceptions

11.1 Non-Refundable Items

The following are never refundable regardless of circumstances:

Custom decorations or personalized items
Non-returnable rental items
Vendor deposits paid on your behalf (subject to vendor policies)
Administrative and processing fees
Services already rendered

11.2 Damage Deposits

Security deposits are refundable if no damage occurs
Damage assessment completed within 7 days of event
Photo documentation provided for any damage claims
Refund processed within 14 days of damage assessment

12. Payment Method Considerations

12.1 Credit Card Refunds

Refunded to original card used for payment
May take 5-10 business days to appear on statement
Processing fees may be deducted from refund

12.2 Cash/Check Payments

Refunds issued by business check
Mailed to address on file within 14 business days
Certified mail available upon request

13. International and Destination Events

For clients traveling from out of state or internationally:

Standard refund policy applies
Travel insurance strongly recommended
Consider travel-related cancellation factors
Earlier notification appreciated for international events

14. Contact Information for Refund Requests

All refund requests must be submitted in writing to:

Cherokee Creek Farm

Address: 359 Taylor Bridge Rd. Jonesborough, TN 37659
Phone: 423-225-2655
Email: info@cherokeecreekfarm.com
Subject Line: “Refund Request – [Your Event Date]”

Required Information:

Event date and type
Reason for cancellation/refund request
Supporting documentation (if applicable)
Preferred refund method

15. Policy Updates

This Refunds Policy may be updated periodically. Changes will be posted on our website and communicated to clients with upcoming events. The policy in effect at the time of booking governs your event.

This Refunds Policy works in conjunction with our Terms and Conditions. In case of conflicts, the most restrictive terms apply. We recommend reading both documents carefully before booking.

Questions? Contact us at 423-225-2655 or info@cherokeecreekfarm.com